Privacy Policy
Effective Date: January 20, 2026
At Neo Sophia, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal information.
Neo Sophia Inc. ("Neo Sophia," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our platform, products, and services, including AMAP. This policy also describes our use of cookies and similar technologies. By using our services, you agree to the terms outlined below.
1. Information We Collect
We collect the following types of data:
a. Personal Information
When you create an account or contact us, we may collect:
- Name, email address, and contact details
- Demographic information (if provided)
- Communication preferences
b. User Content
Information you submit to our platform, including:
- Images, videos, audio files, assessments, and written inputs
- Data used to generate emotional or developmental reports
c. Usage Data
Collected automatically via cookies and platform usage:
- IP address, device type, browser, location (approximate)
- Click patterns, session duration, and interactions
- Preferences and settings
d. Health-Related Information
With your explicit consent, we collect information related to your child's emotional or developmental health to support early screening and generate personalized insights.
e. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our websites and platforms.
What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, understand how you interact with the site, and enhance your overall experience.
Types of Cookies We Use
Essential Cookies These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling out forms.
Performance and Analytics Cookies These cookies collect information about how users interact with our site, such as pages visited and time spent. This helps us improve functionality and user experience. We use tools like Google Analytics in a privacy-conscious manner.
Functionality Cookies These cookies remember choices you've made, such as your language or region, to personalize your experience.
Third-Party Cookies We may embed content from third-party platforms (e.g., YouTube, social media). These platforms may place their own cookies to track usage.
How We Use Cookies
Cookies help us to:
- Keep you signed in
- Understand user behavior and improve functionality
- Deliver a more personalized experience
- Maintain the security of our services
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- See what cookies are stored
- Delete cookies
- Block all or selected cookies
Note: Disabling cookies may impact site functionality or prevent access to certain features.
To learn more about managing cookies, visit:
2. How We Use Your Information
We use your information to:
- Provide and improve our services and tools
- Generate personalized assessments and developmental reports
- Analyze usage patterns for platform optimization
- Respond to customer support inquiries
- Send important updates and service-related notifications
- Ensure compliance with legal and regulatory obligations
3. Sharing Your Information
We do not sell or trade your personal data. We may share information only:
- With trusted third-party service providers who assist us in delivering our services (e.g., hosting, analytics, customer support) under strict confidentiality agreements
- With healthcare professionals, if and only if you explicitly authorize it
- When required by law, to protect our rights or comply with legal processes
4. Data Security
- All personal and health data is encrypted at rest and in transit
- We use HIPAA-compliant cloud infrastructure where applicable
- Access to data is limited to authorized personnel only
- We continuously monitor for vulnerabilities and perform security audits
5. Data Retention
We retain your data:
- As long as your account is active
- For as long as needed to provide services or fulfill legal requirements
- You may request data deletion at any time by contacting us
6. Third-Party Links
Our platform may contain links to third-party services or websites. These entities operate independently and have their own privacy practices. We are not responsible for their content or data handling.
7. Children's Privacy
Neo Sophia platforms are intended for use by adults—specifically parents and caregivers. We do not knowingly collect data directly from children under 13 without verified parental consent.
8. Your Rights
You have the right to:
- Access and review your personal data
- Correct or update your information
- Request deletion of your data
- Withdraw consent or unsubscribe from communications
To exercise these rights, contact us.
9. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted on this page with the updated effective date. We encourage you to review this page regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our use of cookies, please contact us at support@neosophia.com.